Making a Claim for Rent Guarantee
Leaseguard would like to ensure that in the unfortunate event of a claim the process is as hassle free as possible.
We have highlighted below some of the Minimum Standards of Practice when making a new claim for Rent Guarantee and Legal Expenses.
Where the tenants have rent arrears but are still in the property:
- Contact the tenant at the tenant's place of employment within 28 days of any rent falling into arrears.
- Send a letter to the tenants threatening legal action within 45 days of any rent falling into arrears.
- Ensure that any claims are accompanied with a fully completed claim form to the insurer within 60 days of the rent falling into arrears. If you are submitting a claim via Leaseguard ensure that the claim is received by us well in advance of 60 days notice period. Claim forms are available from Leaseguard.
Where the tenants have been served notice on a tenancy:
- Ensure that all statutory requirements are complied with regard to the issue and service notices of intention to take proceedings.
- Ensure that all pre-agent notices and pre-proceeding notices are served personally with the person serving the notice, if possible, retaining a copy duly signed and dated by way of receipt by the recipient(s) of notice. When making a claim you should be in a position to forward to the insurer not only copies of the notices but also copies of the letters requesting the same.
All the information above is available from the Rent Guarantee and Legal Expenses Policy Document.
If you would like further information please do not hesitate to contact us.
